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Delivery charges are calculated based on the type of order (Fresh, Dry, or Both), the weight of the products, and the delivery address.
During the checkout process, you will be able to view the applicable shipping charges after entering your delivery address.
Harrow House offers delivery services to all major cities in Sri Lanka.
However, fresh products are delivered only to Colombo Metro Areas and its suburbs. To check if we deliver to your city, please type your City/Town in the "City" part of the delivery address at checkout.
If your city is not listed, kindly contact us to inquire about delivery feasibility.
Also, checkout our Fresh Delivery Locations" found at the bottom of the site under "Support" or click here to visit the page.
Fresh orders will be generally delivered within 24 hours. Dry orders will be delivered within 24-72 hours, depending on your location.
If your order contains both fresh and dry items, the delivery will be processed according to the Fresh order guidelines.
For dry products, a total of 3 delivery attempts will be made, and for fresh products, there will be 2 attempts.
If delivery fails due to unavailability of persons at the delivery location, the items will be sent back to the store at 315 Vauxhall Street, Colombo 2.
In such cases, please contact us for a refund or to arrange a pick-up.
Please note that delivery charges will still apply in the case of a pick-up or refund.
It is crucial to provide an accurate delivery address and a functioning phone number. Our delivery partner will attempt to call you when close to your location.
If you have any special delivery instructions or need to update your address, please contact our customer support team.
If you have any questions or need assistance regarding your order, our dedicated customer support team is always available to help. Feel free to reach out to us through the provided contact channels. Click here to see the contact details.
If you need to return an item for any reason other than that of q quality concern, then you will need to drop off the product at our store at 315, Vauxhall Street, Colombo 2 within 24 hours of receipt.
After we receive the product and verify its condition, we will proceed with a full refund, excluding the delivery fees. Please note that the refund process will be conducted through the online store only and may take 7-10 working days.
If you receive a dry product in a damaged condition or notice tampered packaging before delivery, kindly refuse to accept the package and return it to the delivery person.
Additionally, please contact our customer care team with your Order ID through our hotline or email us at firstname.lastname@example.org. We will assist you with the refund process promptly.
For contact information, click here.
Our dedicated customer care team is available to assist you throughout the refund process. Please feel free to reach out to them via the hotline or email at email@example.com for any queries or concerns. Click here to view our contact information.