At Harrow House, we strive to provide you with products of the highest quality. However, we understand that there may be instances where you receive a damaged product. In such cases, we have a hassle-free refund policy in place to address your concerns.

 

 

Fresh Products

 

If you have purchased any of our fresh products and are requesting a refund due to; 

 

1. You being unhappy with its quality, you will need to inform us of the case within 6 hours of receiving the product/s. Please email us at support@harrowhouse.lk or call/whatsapp us at our hotline here along with supporting evidence (photographs or any other) detailing the issue. Upon receipt of your request, and subsequent review of it, you may be requested to drop off the product at our store at 305, Vauxhall Street, Colombo 2. After review and we deem that your request is valid, we will make a full refund. Please note that the refund process will be done via the online store and cannot be processed at the return store. The refund will be processed between 7-10 working days.
2. Any other reason, you will need to drop off the product at our store which is located at 305, Vauxhall Street, Colombo 2 within 24 hours of receipt. Please call our hotline or contact us here to setup an acceptable time to drop off the items. After receipt of the product, we will make a full refund withholding the fees incurred for delivery. Please note that the refund process will be done via the online store and cannot be processed at the return store. The refund will be processed between 7-10 working days.

 

Dry Products

 

If you believe that the product you received is in a damaged condition or if the packaging appears to be tampered with or damaged prior to delivery, we kindly request that you refuse to accept the package and return it to the delivery person. Additionally, please contact our dedicated customer care team at our hotline here or email us at support@harrowhouse.lk, mentioning your Order ID. 

 

If you require to return the item due to another reason, we request you to drop off the product at our store located at 305, Vauxhall Street, Colombo 2 within 24 business hours of receipt. (We will accept returns, Monday to Friday between 9:00 am and 5:00 pm and Saturday between 9:00am and 12:30pm). After receipt of the product, we will make a full refund withholding the fees incurred for delivery. Please note that the refund process will be done via the online store and cannot be processed at the return store. The refund will be processed between 7-10 working days.

 

Your satisfaction is of utmost importance to us, and we are committed to resolving any issues you may encounter with our products. Our customer care team is here to assist you throughout the process, ensuring a seamless and pleasant experience.

 

Thank you for choosing The Harrow House. We appreciate your trust in our products and services.