PART 1 – How is your info handled?

 

When you make a purchase on our online store, we gather the personal information you provide, such as your name, address, and email address. This information is essential for the buying and selling process.

 

As you browse our store, we automatically receive your computer's internet protocol (IP) address. This allows us to gather data about your browser and operating system, assisting us in improving our services.

 

If you grant us permission, we may use your email address to send you updates about our store, including new products and exciting offers.

 

PART 2 - How your consent is obtained?

 

By providing us with your personal information to complete a transaction, verify your credit card, place an order, arrange delivery, or process a return, you implicitly consent to our collection and use of that information solely for the specified purpose.

 

If we require your personal information for a secondary purpose, such as marketing, we will directly request your express consent or provide you with the opportunity to decline.

 

How can you withdraw your consent?

 

Should you change your mind after opting in, you may withdraw your consent for us to contact you or continue collecting, using, or disclosing your information. You can do this at any time by reaching out to us at support@harrowhouse.lk

 

PART 3 - Disclosure

 

We may disclose your personal information if required to do so by law or if you violate our Terms and conditions.

 

PART 4 - PAYMENT

 

To process payments, we utilize “Payhere”, a trusted payment aggregator/service provider. It's important to note that neither we nor Payhere store your card data on our/their servers. Your purchase transaction information is retained only for as long as necessary to complete the transaction and is then securely discarded.

 

Our payment gateway strictly adheres to the standards and requirements set by the Central Bank of Sri Lanka.  This collaborative effort includes renowned brands like Visa, MasterCard and American Express, together with several banking partners such as Sampath Bank & Seylan Bank.

 

For additional information, we recommend reviewing the terms and conditions of Payhere on their website: https://www.payhere.lk/privacy/

 

PART 5 - THIRD-PARTY SERVICES 

 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms and conditions. 

 

PART 6 - SECURITY 

 

To protect your personal information, we take precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 

 

PART 7 - COOKIES 

 

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. We use cookies to maintain the session of your user. It is not used to personally identify you on other websites. 

 

PART 8 - AGE OF CONSENT 

 

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

 

PART 9 - CHANGES TO THIS PRIVACY POLICY 

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it 

 

QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at support@harrowhouse.lk.