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Cities Covered for Fresh Deliveries
At Harrow House, we strive to provide you with products of the highest quality. However, we understand that there may be instances where you receive a damaged product. In such cases, we have a hassle-free refund policy in place to address your concerns.
If you have purchased any of our fresh products and are requesting a refund due to;
If you believe that the product you received is in a damaged condition or if the packaging appears to be tampered with or damaged prior to delivery, we kindly request that you refuse to accept the package and return it to the delivery person. Additionally, please contact our dedicated customer care team at our hotline or email us at email@example.com, mentioning your Order ID.
If you require to return the item due to another reason, we request you to drop off the product at our store at 315, Vauxhall Street, Colombo 2 within 7 days of receipt. After receipt of the product, we will make a full refund withholding the fees incurred for delivery. Please note that the refund process will be done via the online store and cannot be processed at the return store. The refund will be processed between 7-10 working days.
Your satisfaction is of utmost importance to us, and we are committed to resolving any issues you may encounter with our products. Our customer care team is here to assist you throughout the process, ensuring a seamless and pleasant experience.
Thank you for choosing The Harrow House. We appreciate your trust in our products and services.